At Zypeme, we aim to provide our users with a safe and enjoyable experience. This Refund Policy explains the terms under which payments made for subscriptions, premium features, or other paid services on our platform may be eligible for refunds. By purchasing any paid service, you agree to the terms described below.
Last Updated: 25 August 2025
All payments made for subscriptions, credits, or premium features are generally non-refundable. Once a payment is successfully processed, you will continue to have access to the purchased service until the end of the billing period, even if you choose to cancel before its expiration.
Refunds may only be granted in exceptional cases where required by applicable law or where a technical error on our part prevents you from accessing the purchased service. In such cases, you must contact us within seven (7) days of the transaction, providing relevant details and proof of payment. Refund eligibility will be reviewed on a case-by-case basis at our sole discretion.
If you have purchased a recurring subscription, it will automatically renew at the end of each billing cycle unless canceled before renewal. You may cancel your subscription at any time through your account settings, but cancellation does not entitle you to a refund for the current billing period.
If you made a purchase through a third-party platform such as the Apple App Store, Google Play Store, or other payment providers, refund requests must be directed to that provider. We are not responsible for refund decisions made by third-party services.
In the event that we discontinue a paid feature or service for which you have already paid, we may, at our discretion, provide a partial refund or offer equivalent value through alternative services.
If you believe you are eligible for a refund under this policy, please contact us at support@zype.me with your account details and proof of payment. Our support team will review your request and respond within a reasonable timeframe.
